27 Users Online
183,122 Registered Users
114,610 Boxes Opened
945,532 Rewards

FAQ

1. What is JemLit?

JemLit is the Shoptainment Platform that allows you to buy Mystery Boxes online, find the best products in the market, and get them delivered directly to your home. A Mystery Box contains a wide range of authentic items. Apple, Samsung, Chanel, Nike, and Supreme are just some of the brands that you will find on our website. All items are authentic and come with international warranties.


2. How does JemLit work?

After you register and confirm your details, you will be able to buy our Jems. These Jems will allow you to purchase the Mystery Boxes you like, and open them directly online. Once you find out what's in the Box, you can decide whether to exchange the item for more Jems or have it shipped to your home. You will always find something inside the Mystery Boxes!


3. Is JemLit fair?

JemLit is provably fair! In order to extract the items, we use a randomizing algorithm that cannot be manipulated or predicted by anyone (including us). You will always be able to test the fairness of the website by visiting our Provably Fair page.


4. How do I make a deposit?

After you register/login, click on the yellow (+) sign at the top-right of the screen and insert your credit card details. We use some of the most reliable payment systems in the world to process our transactions.


5. Is there a minimum deposit?

The minimum deposit will be 1 JemLit Credit at the price of 1£.


6. Can I change my items if I want something else?

Sure! You will be able to exchange items for credits and then purchase any other desired object that you may find in the “Shop” section on our homepage.


7. Can I exchange my Jems for money?

No.


8. Can I pay for products with Jems?

Sure, in the “Shop” section.


9. Are all your products brand new?

Yes, except for rare items like certain watches and fashion products.


10. Are all your branded products authentic?

Yes, we buy directly from the brands themselves. Additionally, in case of rare clothing or watches, we buy directly from resellers, like StockX and Chrono24, that guarantee their authenticity.


11. How can I view the items that I have won?

You can see your products once you open the box or later on your profile.


12. How are deliveries processed?

After verifying your details, we will deliver the items at the address provided. Users normally get their items within 3 days, but it may take up to 15 days.


13. Do you ship to my country?

We ship to all of Europe, the US and many other regions in Asia, Africa and South America. If you are unsure, just drop us an email at support@jemlit.com.


14. What is the status of my delivery?

If available, we will send you the tracking link by email once the order is fulfilled.


15. Do you offer refunds?

No.


16. Where can I get coupons and promo codes?

You can register for our newsletter and follow our Telegram Channel, we often post promo codes and special offers there.


17. I didn’t find the answer to my question. How can I get in touch with you?

You can contact our support team at support@jemlit.com. We will be happy to help.